The new survey will go out to every Cheltenham Surfacing residential customer and will ask them to score the firms performance against a range of measures from how their initial enquiry was handled through to how satisfied they were with their finished driveway or path. Customers will also be invited to suggest improvements and sum up their overall experience. To encourage customers to return the form Cheltenham Surfacing is pledging to donate £1 to the Gloucester based charity the James Hopkins trust for every completed form returned.
Our industry has not always had the best reputation, but as a fourth generation family business, we take great pride in the quality of our work and the way we treat our customers. By launching this new survey, we will be able to track any changes and look for even more ways to improve our service. Given that recommendation and repeat custom are very substantial sources of business for us, this initiative seemed to make perfect sense. We have also seized this opportunity to give a bit to help to a fantastically deserving cause in Gloucester.
Barry Taylor from Cheltenham Surfacing
We are delighted to be the beneficiary of this initiative by Cheltenham Surfacing. We have had Cheltenham Surfacing do work for us here and we were delighted with the finished project. The introduction of this form reinforces my view of their focus on doing the job well and ensuring customer satisfaction. For our part we will ensure that this money is used to great effect in the work we do with severely disabled , life threatened or life limited young children.
Vance Hopkins from the James Hopkins Trust
The surveys will start going out to Cheltenham Surfacing customers from this month and first payment will be made to the charity early in 2014.